Chen Wei

Systems administrator who bridges the gap between users and the actual servers. Likes documentation almost as much as she likes coffee.

Articles by Chen Wei

Tutorials Jul 28, 2026Intermediate

Passkeys in Microsoft Entra ID Troubleshooting Guide (2026): Registration, Sign-In & Authenticator Fixes

Passkeys in Microsoft Entra ID keep failing over the same three things: Authenticator version, AAGUID allowlist, and Conditional Access. Here's the 2026 helpdesk runbook, with PowerShell diagnostics, cross-device QR fixes, and a passkey-vs-FIDO2-vs-Windows Hello comparison.

Chen Wei 16 min read

Tutorials Jul 06, 2026Intermediate

Global Secure Access Troubleshooting (2026): Fix GSA Client, PRT & Private Access Errors

A helpdesk-first runbook for troubleshooting Microsoft Global Secure Access in 2026: GSA client Health Check, missing PRT, empty forwarding profiles, Entra Private Access connector faults, correlation vector log lookups, and the June 2026 v2.31.125 client changes.

Chen Wei 17 min read

Tutorials May 31, 2026

Finding a BitLocker Recovery Key in Entra ID (Azure AD) — Every Place to Look

If you support Windows endpoints at any scale, you have already had this ticket: a user reboots, hits the blue BitLocker recovery screen, reads you an eight-digit key ID, and asks for the 48-digit recovery password.

Chen Wei 4 min read